Return

1. The Buyer has the right to exchange purchased items (except for the list of items specified in the Retail Trade Rules, paragraph 17) within fourteen days at the place of purchase or another location specified by the Seller.
The Retail Trade Rules (Retail Trade Rules, point 17) stipulate that the Buyer's request to exchange goods of adequate quality for similar goods or to refund the money paid may only be satisfied if the Seller agrees to the purchase of the following goods:

17.14. electrical machinery and equipment, sound recording and reproduction apparatus, and television image and sound recording and reproduction apparatus (codes according to the Combined Nomenclature – 8501–8548).
17.15. land vehicles (codes according to the Combined Nomenclature – 8701–8716).
17.17. Optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus (CN codes 9001-9033).

2. You may exchange or return a quality product within 14 days only if you have not used the product and have not damaged its commercial appearance. This also means that you must keep the packaging intact and only inspect the purchased goods as you would in a physical store. You can only return used goods of good quality with the seller's consent.

3. The return period for goods purchased in a physical store begins on the day after the purchase, and for goods purchased online, on the day after receipt of the goods. The consumer is responsible for proving that the goods were returned within the specified period. 

4. If more than 14 (fourteen) days have passed since the date of delivery of the goods, the Retail Trade Rules of the Republic of Lithuania shall apply to the return of goods. 

5. When a defective item is returned, UAB Ekomoto undertakes to accept the defective item and replace it with a non-defective item. If it turns out that info@ekomoto.lt does not have a similar product, the money paid for the product will be refunded to you within 5 (five) working days from the date of delivery of the product to UAB Ekomoto.

6. The returned goods must be complete and ready for safe transport. You are responsible for ensuring that the goods are complete. If the goods are not complete, they will not be accepted for return. The buyer must return the goods to the agreed location at their own expense.

7 You have the right to cancel the purchase and sale agreement (unless it is an order based on individual needs) by notifying us in writing (by email to info@ekomoto.lt) within 14 (fourteen) days of the date of delivery of the goods.

8. In cases where you notify us of your withdrawal from the purchase and sale agreement within 14 (fourteen) days of delivery of the goods (Rule 33), goods that are in good condition and complete must be returned in the packaging in which they were delivered. The packaging should be undamaged, and the goods must be clean, properly prepared and packed for safe transport.

9. To withdraw from the purchase and sale agreement, you must notify us in writing of your withdrawal within the period specified in the Rules, using the contact addresses specified in Rule 36. You will receive confirmation of the cancellation of the contract by email to the address you have provided. If you do not receive confirmation within 1 working day, you must contact info@ekomoto.lt by telephone. After cancelling the contract, you must agree with the seller on the method of returning the Goods (all issues related to the acceptance, delivery or other transport of the Goods to the location specified by the Seller) by telephone or email within 3 (three) working days. The buyer must return the purchased Goods at their own expense, in accordance with the requirements of the first and second sentences of points 34 and 33 of the Rules.  Upon return of a complete, high-quality item in its original packaging, the money paid for the item will be refunded within 5 (five) working days from the date of return.

10. You do not have the right to withdraw from the purchase and sale agreement if:

   10.1. You have placed an order for goods with specialised characteristics that meet your needs.